All products sold through Diffractive Art are digital downloads or access to digital platform features. Because of the nature of digital goods, please read this policy carefully before purchasing.
Digital Products — All Sales Final
Because products are delivered digitally, all sales are considered final once the file or platform access has been delivered. Refunds are generally not issued after digital content has been successfully received.
When a Refund May Be Issued
We will review refund or replacement requests in the following circumstances:
- A technical error prevented delivery of the purchased file or feature
- You were charged more than once for the same purchase
- The delivered file was corrupted or inaccessible
Requests must be submitted within 7 days of the original purchase date.
How to Request a Refund
Email us at awmoorejr@gmail.com with:
— Your order number or proof of purchase
— A brief description of the issue
We will respond within 3 business days.
Payment Processing
All payments are processed securely through Stripe. Diffractive Art does not store your payment card details at any time.
Contact
Wright Moore / Diffractive Art
New York, NY 10025, United States
Phone: 1 646 280 8268
Email: awmoorejr@gmail.com